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Can I cancel my order after placing it?
Yes, you can cancel an order after placing it. However, this is only possible if your order has not been dispatched from our warehouse. So if you do change your mind, you need to cancel it before it has been dispatched, by calling our customer care at 02233488097 or mail us at firstname.lastname@example.org.
The item I received is incorrect / broken / not functional. What should I do?
If you have received broken, incorrect or non-functional products, call us at 02233488097 or mail us at email@example.com within 48 hours of delivery of those items. We will get back to you at the earliest and may ask you to share photos of the damaged/wrong item(s). Upon confirmation, we will get the item picked from your address. If return facility is not available at your location, we may ask you to courier the item to us. Once the product has been received and inspected by us, replacement shall be dispatched to you once the damage is identified.
Please note that the damaged/ incorrect items have to be reported within 48 hours of delivery.
We Provide only the Replacement of the Same Product. If the Particular Product not available, then we provide refund.
After delivery of the item, I have changed my mind and wish to exchange / return the item. Is it possible?
Yes, we offer a 30-day return policy, which means if you don’t want to keep the item, you can return it to us and get a refund.
However, the following conditions apply on all returns:
1) Only unopened and unused items can be returned.
2) Returns are possible in all categories, except electronics.
3) While returning, make sure the item is in its original packaging with labels, tags, and in saleable condition. Hence, please do not open the packaging if you decide to return the item.
4) All returned items will be subjected to inspection by IPmart India before proceeding with replacements or refunds.
Why has IPmart cancelled the order I placed?
We strive hard to fulfil all the orders. However, we may have to cancel your order at times and this will be done after informing you, under conditions listed below:
1) As we do not keep inventory of all the items listed on our site, your order fulfilment may depend on the availability of the item(s) in the market. If the item has been discontinued by the manufacturer, we will not be in a position to fulfil it.
2) All items to be shipped have to pass rigorous quality tests in our warehouse. If our dispatch team finds that a particular item is not fit to be shipped and the replacement is not available in the market, we may cancel your order.
3) Your delivery location is in a nonserviceable area.
Do I have to pay return courier charges?
In case of return of products, a reverse pick-up shall be arranged from your registered address with our designated courier service. Reverse pick-up will not be charged.
However, if the pick-up facility is not available in your area or can't able to arrange on your location, we
would request you to courier the item to us. In such cases, the courier
amount will be bourne by the customer.
For cancelled orders, when can I get a refund?
Once the refund is confirmed by Team IPmart, the payment shall be
refunded within 7-14 working days after the product is received by us.
If you have paid the amount through credit/debit card or net-banking,
the refund will be given to the same card/account. In case you have paid
cash on delivery, we will ask you your bank details and a bank transfer
to the same account shall be initiated. Please note that for refunds
you need to send your bank details through your e-mail ID registered
with us. The Refund is transferred only to the name of the customer registered.
I am not happy with the quality of the product which I received from IPmart India What to do?
IPmart India is a retailer, selling products manufactured by other brands. We do not have control over the quality of the products. We request you to read the product description carefully for proper understanding of the product. However, if you are not satisfied with the product quality, feel free to get in touch with the manufacturer directly.
Is there any charges for order cancellation and returns?
Yes, there is some charges for order returns and cancellation. There is sum of 5% or Rs.179 (whichever is higher) is charged as bank charges and order return and cancellation charges. If the product is returned without any proper reason, then the extra re-stocking fee of 2% or Rs.119 (whichever is higher) will be charged.